Questionnaire

Quality of service and reliability are equally as important as price and as part of our review of your mobile we wish to ensure that we take full account of your preferences and requirements.

In order to facilitate the review, therefore, could you please provide the following information:

How satisfied are you with your existing provider?

Are there any features you particularly like or dislike?

Are there any features you would not wish to lose?

Would you change provider if a sufficiently attractive deal was on offer which met ALL your service requirements?

Are there any networks you would not consider?

How many users do you have on your current deal?

Is the number of users likely to change in the near future?

Do you require new handsets or other equipment? (Bear in mind that there is no such thing as a free lunch and the cost has to be built in somewhere).

If handsets or equipment is required please supply details.

How many text messages do you use per month?

What is your data usage per month?

Current Network

Average monthly bill (Pound Sterling) £

Average number of minutes used per month

Do you have any Mobile email requirements?

Do you wish to keep your existing number?

What length of contract would you consider?
Remember longer contracts in most cases means more minutes and lower costs and can include additional benefits.

Do you have any particular service requirements?

Please advise us of any issues we MUST bear in mind.

What is your current contract Review/Renewal Date

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