EDF Call Centre Debacle
Despite an investment of £160 million in a state of the art customer care system in June last year, it is apparent that the call centre is in meltdown! EDF have recruited over one thousand staff to try to help speed up responses, but they admit that big problems remain. Calls to the company, which ...
Energy Prices Help Reduce Supplier Inflation
Thanks to a fall in energy prices to industry, UK producers raised prices by an average 5.7% in October, the lowest since May. This data should raise hopes that the high inflation of recent months will ease after climbing to its highest level for over 14 years. The cost of living continues to cause concern, ...
Water Changes?
The Water regulator OFWAT has promised to publish its plans to change the way water is priced by the end of November this year. The latest plan is intended to make more efficient use of water. The population of the UK is increasing, with more single households using more water per person than families. It ...
Small Firms Doing Better
Independent finance provider Hilton-Baird Financial Solutions reveals that the health of small and medium sized businesses has improved compared to 6 months ago. Their bi-annual SME trends index uses factors including Bad Debt, Tax Arrears, Turnover and profitability to assess the financial strength of businesses. The index showed that it climbed to 0.46 in October, ...
One of the ‘Big Six’ Sees Profits Tumble
SSE (Scottish & Southern Energy) has seen its profits fall by 25% in the first half of the year. The fall is blamed on rising wholesale gas prices (up 40%) and reductions in consumer usage (down 16%). Scottish and Southern Energy own Southern Energy, SWALEC and Scottish Hydro. SSE has over ten million customers. Its ...
OFGEM Inquiry
Energy Minister Chris Huhne has asked the energy regulator OFGEM to look into the security of energy supplies. The intention is to identify and act to protect customers from price hikes. Mr Huhne commented “Medium to long term supplies may need to come from gas to form a back-up for new renewable technologies, as historical ...
The Energy Company (UK) Ltd Launches its New Website
The Energy Company (UK) Ltd is pleased to launch its brand new website and news blog this Autumn. The site shows off their recent rebrand created by Denbigh based design agency Annakristen Ltd. We would love your comments and feedback on the site and would be over the moon if you would like us on ...